Refund policy

Returns Policy

If you receive your THRD order and you don't love it, that's ok.

THRD offers a 30 day return policy on all full priced items - this means you have 30 days from when you receive your order to return it in it's original packaging, unworn and with its tags on to send it back to us for a full refund or exchange of your product.

To request a return or exchange, please contact me at hello@thrdlabel.com.au, once we have accepted your return, we will inform you of how to return your item (returned items postage is at the customers expense).

Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or store credit.

If you opt for store credit, this credit will be made immediately available to you. Please note, store credit cannot be refunded at a later date.

If you paid via card, funds take 5-10 business days to securely process.

You will receive a courtesy email update from THRD as soon as your refund has been initiated.

 

SALE ITEMS

THRD will accept returns on sale items within 5 days of receiving your order.  Understanding we are an online only business, we will allow refunds on these items as well as exchange and credit notes.

You can contact us for any return question at hello@thrdlabel.com.au.

Damages and issues

 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you as soon as possible.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please always contact me at hello@thrdlabel.com.au first so I can set aside your exchange.